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Privacy Policy

Privacy Notice pursuant to Article 13 of Regulation (EU) 2016/679 (GDPR)

Welcome to the website of Cuore d’Aquila Stays. The protection of your personal data is a priority for us. On this page we explain how we collect, manage and protect your information.

1. Data Controller

The Data Controller is: Cuore d’Aquila Stays Via Stiffe 2, 67100 L’Aquila (AQ) Telephone: 3793553064 Email: info@cuoredaquila.it

2. Types of Data Collected

Through browsing and using our WordPress website, we collect the following types of data:

  • Data provided voluntarily by the user: Name, Email Address, Phone Number and any other information entered in the message text via the Contact Form.

  • Navigation data: IP address, browser type, operating system, time of the request. These data are implicitly acquired by the computer systems for the proper functioning of the site.

3. Purpose of Processing and Legal Basis

Your data is processed for the following purposes:

  • Respond to contact requests: (Contact form data). The legal basis is the performance of pre-contractual measures taken at the request of the data subject (Art. 6, para. 1, point (b), GDPR).

  • Booking management: Our site hosts a date selection widget that redirects the user to the Booking Engine of Intelligence. The data entered into the booking engine is processed for contractual and pre-contractual purposes.

  • Technical operation and site security: (Browsing data). The legal basis is the Data Controller's legitimate interest in ensuring the security and proper functioning of the website (Art. 6(1)(f) GDPR).

4. Methods and Place of Processing (Hosting)

The data is processed using electronic and automated tools, with logic strictly related to the stated purposes and in such a way as to guarantee its security and confidentiality. The website is hosted on the servers of Hostinger, located in France (European Union). Therefore, the data undergoes no transfers outside the European Economic Area (EEA), guaranteeing full compliance with GDPR standards.

5. Retention Period

  • Requests sent via the contact form will be retained for the time strictly necessary to process the request and for a maximum of 12 months, barring any different legal requirements.

  • Server log and browsing data are kept for the technical time necessary to provide the service and for security reasons.

6. Data Sharing and Third-Party Services

For the operation of the site, we utilise the following services:

  • Smartness (Booking Engine): The widget on our website acts as a bridge to the Smartness platform, which will independently manage the data entered for the booking as an independent Data Controller or external Processor. We invite you to read their privacy policy.

  • Google Fonts For the display of typefaces, the site uses Google Fonts. This service may involve the transmission of your IP address to Google's servers (in the USA). Such transfer is regulated by the EU-US Data Privacy Framework.

7. User Rights

Pursuant to Articles 15-22 of the GDPR, you have the right to:

  • Access your personal data;

  • Requesting the rectification or erasure of the same ("right to be forgotten");

  • Restrict or object to their processing;

  • Request data portability;

  • Withdraw consent at any time (if given).

To exercise your rights, you can contact the Data Controller by sending an email to: info@cuoredaquila.it. You also have the right to lodge a complaint with the Italian Data Protection Authority.

COOKIE POLICY

This Cookie Policy aims to illustrate the types and methods of use of cookies on the website of Cuore d’Aquila Stays.

1. What are cookies?

Cookies are small text files that the websites you visit send to your device, where they are stored before being retransmitted to the same sites on your next visit.

2. Cookies used on this Website

Our website solely uses cookies necessary for technical functioning and the management of privacy preferences. We do not use first-party profiling cookies.

  • Technical and Strictly Necessary Cookies:

    • Complianz: We use the Complianz plugin to manage the cookie banner and store your consent preferences. This cookie simply records whether you have accepted or declined certain categories of cookies. It does not track personal information.

  • Third-Party Cookies:

    • Smartness (Booking widget): Interacting with the booking widget may involve the installation of technical session cookies by the Smartness platform to remember the selected dates prior to redirection.

    • Google Fonts Although Google Fonts often works without the installation of explicit cookies in the browser, the requests made to Google servers to load the fonts transmit your IP address.

3. Consent Management (Complianz Banner)

When you first accessed the site, you were shown a banner containing a short notice. Through the banner (managed by Complianz) you have the option to accept or reject any non-essential cookies. You can change your preferences at any time by clicking on the consent management icon at the bottom of the screen.

4. Disabling from the Browser

In addition to our banner, you can manage your cookie preferences directly within your browser. Please note that disabling technical cookies may affect the proper functioning of certain areas of the site.

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